Our return policies vary based on the type of product you purchase.

Manufacturing Defects 

If your product arrives with a manufacturing defect, we will provide a full refund or a free replacement. We cover all shipping costs related to returning the defective item and delivering your replacement. To qualify for a claim, please contact our support team within 7 days of delivery.

Custom Builder Orders

Items created through our Custom Holster Builder are final sale and non-returnable.

Curated Collection Returns

Items from our Curated Collection may be returned, provided they meet the following criteria:

• Timeframe: Returns must be initiated within 30 days of delivery.
• Condition: Items must be in brand-new, original, and unaltered condition. 
• Restocking Fee: A 15% restocking fee will be deducted from your refund amount. This covers the labor required to inspect, clean, and repackage the item.
• Shipping: The customer is responsible for return shipping costs. We recommend using a trackable shipping service.

Return Inspections & Eligibility 

All returns undergo a quality inspection upon arrival at our facility. To be eligible for a refund, the holster must be in its original condition. We reserve the right to refuse returns that show signs of alteration, wear, damage, or missing hardware. If a return is declined, the item will be shipped back to the customer at their expense, and a refund will not be issued.

How to Initiate a Return

To start a return for a Curated Collection item or to report a manufacturing defect:

Contact us with your Order Number and a description of the issue.